Privacy Policy for Personal Data

At Mneme, we prioritize the protection of your privacy and are committed to safeguarding the confidentiality of the personal data you share with us. With this PrivacyPolicy, we aim to inform you about how we process the data you provide to us through the website www.mnemetravel.com, in accordance with the applicable legal and regulatory framework for the protection of personal data.

Data Controller

The sole proprietorship “Alexandros Dimakis” (hereinafter referred to as “Mneme”), located in Elliniko, Attica, at 28th October Street, number 12, with Commercial Registry Number 181544703000, email address: md@mnemetravel.com, is the Data Controller of the personal data of the visitors to the website www.mnemetravel.com, which it manages.

Categories of Personal Data

Mneme collects the following categories of personal data from visitors/users through this website:

  • When making reservations through the website, Mneme collects personal information of the visitor (full name, date of birth), contact details (phone number, email address), as well as any information about special requests or preferences related to their reservation.
  • Through the contact form, Mneme processes the contact details (full name and email address) of visitors who fill it out to respond to their questions and requests and provide any information or clarification regarding the company’s activities. Additionally, Mneme processes any other information visitors choose to share via the contact form to better meet their needs.
  • While browsing the website, Mneme may collect technical information (IP address, information regarding the type of browser and technology used to access the website).

Purposes and Legal Bases of Processing

Mneme processes the above categories of personal data to fulfil the following processing purposes, based on the respective legal bases:

  • Reservations: The company processes personal data entered by website visitors in the reservations section to book their participation in excursions and, ultimately, provide them with tourism and travel services. The legal basis for this processing is the performance of the service provision contract between the visitor making the reservation through this website and Mneme (Article 6 par. (b) GDPR).
  • Contact Form: The company processes personal data of visitors who fill out the website’s contact form to send responses, information, or clarifications regarding its activities and the travel and tourism services it offers. The legal basis for this processing is the consent of the visitors, provided by completing the necessary details to use the communication platform (Article 6 par. 1(a) GDPR).
  • Website Visits: The company processes personal data related to visitors’ interaction with the website to better understand their preferences and improve the services offered through the site. The legal basis for this processing is the visitors’ consent regarding the activation of cookies, provided through a positive action on their part.
  • Legal Obligations: The company may process personal data of website visitors to comply with obligations imposed by law, judicial decisions, or administrative authority orders.

Recipients of Personal Data

Mneme guarantees that your personal data is never processed without one of the lawful bases for processing. Mneme may disclose or transfer your personal data to the following categories of recipients under the conditions outlined below:

  • External Partners: Mneme may disclose or transfer your personal data to its external partners within the context of contractual relationships and to fulfil specific purposes defined in the relevant contractual documents. For example, the company may disclose or transfer personal data of its visitor-customers to partner hotel businesses or local travel agents in destination countries where the organized trips take place. In every case, the company ensures that its partners comply with data privacy requirements and take appropriate and effective measures to safeguard the confidentiality, integrity, and availability of the data.
  • Judicial or Administrative Authorities: Mneme may disclose personal data to judicial or administrative authorities to comply with legal obligations arising from the law, judicial decisions, or orders from administrative authorities.

Mnememay also share content through social media channels, including but not limited to Facebook, Twitter, Instagram, and LinkedIn, via this website. Before making any posts on social media channels, the company ensures the explicit consent of the data subjects involved.

Transfer of Data to Third Countries

Mnememay transfer personal data of visitors to this website who make a booking for travel to a country outside the European Union to its partners located in the third country (e.g., hotel businesses, local travel agents). In such cases, the company ensures that the data recipients comply with the requirements of this Policy as well as the applicable legislation in each case.

Retention Period of Personal Data

Mnemestores your personal data for the period strictly necessary to achieve the processing purposes for which the data was initially collected.

  • If you filled out the contact form on this website to submit inquiries, your contact details will be retained for a period of two (2) years from the date of entry.
  • If you provided your details to make a booking for participation in a trip through this website, your details will be retained for a period of five (5) years from the date of entry.

In any case, Mneme retains the personal data collected through this website for as long as required to fulfil its legal obligations to public authorities. After the end of the respective retention period for personal data, the company permanently deletes the data from its records.

Rights
Mneme guarantees the full exercise of the rights provided under Regulation (EU) 2016/679 and the applicable national legislation, as amended from time to time. You have the right to:

  • Withdraw your consent regarding the processing of your personal data that is based on it. Specifically, you can revoke your consent at any time for the processing of the data you entered in the website’s contact form, intended to receive a response or/and information about your inquiries.
  • Obtain information about whether personal data concerning you is being processed and, if so, gain access to your personal data and the related information as defined in Article 15 par. 1 of Regulation (EU) 2016/679.
  • Request the correction of incomplete or inaccurate personal data concerning you.
  • Request the complete and permanent deletion of your personal data from our records.
  • Request the restriction of processing of your personal data, provided the requirements of Article 18 of Regulation (EU) 2016/679 are met.
  • Receive your personal data in a structured, commonly used, and machine-readable format.
  • Request the transfer of your personal data to another data controller.
  • File a complaint with the Hellenic Data Protection Authority (https://www.dpa.gr/en).

At Mneme, we guarantee that your requests will be fulfilled free of charge, promptly, and in any case within one (1) month of receiving your request. If necessary, this deadline may be extended by an additional two (2) months, taking into account the complexity and the number of requests we receive.

Links to other websites

Mneme accepts no liability in relation to any damage or loss caused when visitors to this website are directed to other websites via links that may be contained in this website. This Policy does not include information about the personal data protection and cookie policies of these websites.

Contact

To exercise the aforementioned rights, to express any question or complaint and to evaluate this Policy, please contact the following email address: md@mnemetravel.com.

Amendment of the Policy

This Policy may be amended in the future. Any changes or additions to it will be posted on the website so that visitors to the website are always informed of the terms of processing and protection of their personal data. No amendment to this Policy will be implemented before it is posted on the website.

Other conditions

This Data Protection Policy, as well as any amendment or update, complies with the requirements of Regulation (EU) 2016/679 (GDPR) and the applicable legislative (Law 4624/2019) and regulatory framework for the protection of personal data. Any dispute arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Athens and shall be governed by Greek law.

This Data Protection Policy applies to any individual who visits this website and has or is interested in having any form of cooperation with us.